FAQs & Other Policies

BROWSE AND ADD TO CART
* Browse through the products available on The Seven Pantry. 
* Select on a product to review its specifications and photos.

CHECKOUT
* Select “BUY IT NOW” and immediately proceed to checkout, or select “ADD TO CART” to save the product and view more items.
* Please provide a working email address and complete information to facilitate orders and payments
* Determine your fulfillment option, and let us know how we can bring your goods to you. 

PAY
You may pay via GCASH, BANK TRANSFER OR CREDIT CARD

STANDARD (REGULAR DELIVERY DAYS)
Monday Delivery: Order and Pay by Saturday, 2pm
Tuesday - Saturday Delivery: Order and Pay by 2pm on the preceding business day

We can only accommodate same day delivery/ pick up of items that are currently in stock. Everything else is for pre-order and available for 1-2 day turnaround time depending on quantity of orders and product availability. 

Bulk orders take longer, about 5-7 days to fulfill.

Pre orders, Bulk orders, special requests: Please indicate the time and date of preferred delivery, and all other details in the NOTE BOX below, before proceeding to checkout. Do note that any requests outside indicated schedule may incur additional fees.

We will get back to you on final delivery or pick up date within 24 hours from the time you placed your orders online. For urgent matters and requests, best to message us online (IG / Shopify Inbox)!

All orders must be fully paid before we process and schedule delivery. An automated confirmation email containing your Order # and payment details (total due, how to pay - if manual, etc) will be sent.

*AUTOMATED (Credit/Debit via Paymaya) - Automated payments are captured by paymaya. You will receive an automated email from paymaya regarding your completed transaction.

*MANUAL PAYMENTS (Bank deposit, Gcash) - Payments must be settled within the cut of period of your preferred delivery date or within 24 hours from the receipt of the confirmation email.

Failure to settle within that time will automatically cancel your order.

You may select your mode of payment at the checkout portion of the website

MANUAL PAYMENTS
Gcash / Bank deposit / online transfer 
Online transfers can be done via third-party bank transfer through major banks. Bank information will be made available on The Seven Pantry's confirmation email.

Kindly reply to the confirmation email sent to you with proof of payment (screengrabs, transaction slips) Once confirmed, we will send you an email to acknowledge your payment together with delivery/pick up schedule.

AUTOMATED PAYMENTS
Credit/Debit Card via Paymaya
Automated payments are captured by paymaya. You will receive an automated email from paymaya regarding your completed transaction.

A customer service represnetative from our team will reach out to you regarding the delivery of your items.

We deliver to: Greenhills, Wack-Wack, San Juan Taguig, Makati, Mandaluyong, Quezon City, Marikina, Manila, Pasig, Pateros, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Cainta, Rizal, Malabon and Navotas.

For areas outside of said location: You may arrange for pick up at Greenhills West. However, The Seven Pantry will not be liable for any damage due to transport.

You may check out our Lazada & Shopee Pages for products that can be purchased and delivered outside of Metro Manila.

We are quite particular when it comes to handling food products, which is why we are particular with the service provider we work with. But the care and treatment of these items go beyond our control, should customers decide to have their orders picked up. The Seven Pantry cannot be held liable for any mishaps that occur outside our control.

STANDARD DELIVERY TIME IS BETWEEN 2-7 PM DAILY. Please note that we are unable to accommodate the exact preferred time of delivery due to logistical limitations.

Standard Delivery - anything that can fit in a motorbike box

Bulk Orders (car/van) - 10 gift sets or more, gift crates, and sensitive items like cakes and party trays

FIXED DELIVERY RATES (Mon-Sat) 
Area 1 Php 100 - for Rockwell, Jupiter, Bel Air
Area 2 Php 150.00 - Makati, BGC
Area 3 Php 250.00 - Taguig (outside of BGC), Pateros, San Juan, Mandaluyong, Ortigas
Area 4 Php 350.00 - Quezon City, Pasig, Marikina, Manila, Las Pinas, Paranaque, Muntinlupa, Pasay
Area 5 Php 350.00 - Valenzuela, Malabon, Cainta, Rizal, and Navotas

Special CAR: Sensitive Food Items such as Lechon and Cakes via Car -Php 800

Special VAN: Large/Bulk/Sensitive Food items delivered via Van - Php 1200 - All Areas (for all bulk orders, special delivery by car requests)

Delivery rates may change during peak season (December) without prior notice.

You may choose pick up option at the checkout portion of the site! We will coordinate and confirm your pick-up schedule directly with you beforehand to ensure a smooth and convenient experience.

Address: 427 Adalla Extension, Palm Village, Guadalupe, Makati.
Time: 2pm-6pm.
Pickup & Cancellation: Scheduled pickups are mandatory. Missed pickups forfeit the order (no refunds).

Sensitive Items & Transport: Certain items require a car for safe transport. The Seven Pantry is not liable for damages caused by unsuitable transportation methods.

We ensure meticulous handling of food products during storage and preparation. However, for pick-up orders, The Seven Pantry cannot be held liable for damages beyond our control.erred mode of fulfillment.

Please notify us via call or text on or before 6pm, the day before the delivery date. There shall be no more cancellation after the given period. If you are not present to receive the delivery of the goods at the address given in your order and did not have any authorized person to receive your order, we cannot reschedule or refund you the amount you paid for your order.

If you are ordering for different people/ multiple addresses, all you need to do is to place an order online per recipient. Kindly provide the complete and correct information of the recipient upon checkout. You may also add a message to go with your order, just type it in the NOTE box before checkout!

*Depending on the quantity, some may be available on hand and some might require a bit of lead time
*We give special prices on our gift bags and gift wrapping services to orders made in bulk - depending on the quanity
*Best to order the pre-arranged & recommended sets as these have already been discounted, and are tried and tested pairings
*We can only begin production or confirm your orders as soon as all details have been ironed out, and once payment has been made
* Any delays in confirmation may result to later fulfillment date / unavailability of orders

Our Standard Process:

1. TSP & client to finalize all details - Orders, quantity, delivery dates, delivery info
2. TSP to provide a final summary - Complete withcommitted delivery date from TSP, and a payment confirmation from client within the given deadline.
3. Delivery date can only be guaranteed upon client confirmation and payment (especially if we do not know them- or first time buyers)

Giving it as a gift? Make it more personal by adding a message in the note box before checkout

Ordering in advance? Indicate your preferred delivery date in the note box before checkout

All other special requests must be placed at least 3-5 days in advance and subject to availability of products.

If a product you ordered is not available, we will inform you as quickly as possible and suggest alternatives or refund any paid amount for the items that were paid for.

To ensure the safety of our riders, delivery service may be temporarily suspended due to bad weather or unforeseen circumstances. Rest assured that we will notify you ahead of time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. 

Please check our homepage or social pages for announcements and schedule changes.

Due to the nature of our products, please keep in mind that we are unable to issue exchanges and offer refunds for used or opened merchandise.

Returns and exchanges can only be granted under the conditions below and is subject for review and approval by The Seven Pantry:

* If the wrong product is delivered
* If the product is received damaged 

All requests and concerns must be made via email (thesevenpantry@gmail.com) within 24 hours of receipt of the product and with the following:

*Clear photos of damaged product
*Reason for Return/Exchange
*All products must have its original packaging/ contents (may be sent back to The Seven Pantry)

The items for exchange can only be replaced with the exact same item (unless this is unavailable)