Shopping at The Seven Pantry means you agree to the terms and conditions stated below.

FRIENDLY REMINDERS

  • We are open 24/7 with customer service operating from 9am to 6pm daily. Feel free to shop at any time but allow us to attend to your inquiries within the given time.
  • There is a note field on the left side of the page, when viewing your cart. Kindly use to input delivery requests and to attach a short note for recipients of your parcels.
  • Change in delivery schedule. Please notify The Seven Pantry within 24 hours of purchase of any possible change in delivery schedule. After the 24 hour period, The Seven Pantry cannot anymore accommodate a change in schedule or cancel orders.

  • All orders must be fully paid within 24 hours of order placement. Failure to pay within that time will automatically cancel your order.

  • All sales are considered final. The Seven Pantry works with home kitchens and independent businesses. A cancellation or a sudden change in delivery schedule will mean great cost and loss to both parties. 

  • Picking up your orders? Please make sure to pick up on the given schedule. Failure to pick up is considered a cancelled order and cannot anymore be refunded. 

 

SHOPPING MADE EASY
BROWSE AND ADD TO CART

  • Browse through the products available on The Seven Pantry. 
  • Select on a product to review its specifications and photos.


CHECKOUT

  • Select “BUY IT NOW” and immediately proceed to checkout, or select “ADD TO CART” to save the product and view more items.
  • Please provide a working email address to facilitate orders and payments
  • Determine your fulfillment option, and let us know how we can bring your goods to you. 


ORDER CONFIRMATION

  • A confirmation email containing your Order # and payment details (total due, how to pay, etc) will be sent. 
  • Payments must be settled within 24 hours from receipt of the confirmation email. Failure to pay within that time will automatically cancel your order.


PAYMENT

  • Settle Payment
    Option 1: Gcash
    Option 2: BDO bank deposit / online transfer 
    Online transfers can be done via third-party bank transfer through major banks. Bank information will be made available on The Seven Pantry's confirmation email.
  • Reply to the confirmation email sent to you with proof of payment (screengrabs, transaction slips) 
  • Once confirmed, we will send you an email to acknowledge your payment together with delivery/pick up schedule.

FULFILLMENT OPTIONS
We are quite particular when it comes to handling food products, which is why we are particular with the service provider we work with. But the care and treatment of these items go beyond our control, should customers decide to have their orders picked up. The Seven Pantry cannot be held liable for any mishaps that occur outside our control.  

  • Option 1: DELIVERY c/o THE SEVEN PANTRY (with fixed delivery rates)
    • Php 150.00 for Greenhills, Wack-Wack and San Juan
    • Php 250.00 for Pasig, Mandaluyong, Makati, Taguig, Pateros, Quezon City, Marikina
    • Php 350.00 for Manila, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Malabon, Cainta, Rizal, and Navotas

  • Option 2: PICK UP YOUR ITEMS
  • Address and delivery schedule will be made available upon payment.
    Pick up is every Tuesday, Thursday or Saturday, from 2pm-7pm only 

ORDER AND DELIVERY SCHEDULE

At the moment, we deliver on Tuesday, Thursday, and Saturday, between 2-7pm.

  • Tuesday Delivery: Order and Pay by Monday 3pm
  • Thursday Delivery: Order and Pay by Wednesday 3pm
  • Saturday Delivery (Includes Weekend Market): Order and Pay by Thursday 3pm


WEEKEND MARKET

  • Orders for Weekend Market close on Thursdays at 3pm. Please settle your orders by then.
  • Weekend Market shopping bags will be delivered on Saturday afternoon. Alternatively, they may be picked up after 2pm. 

 

RETURNS AND EXCHANGES POLICY
Due to the nature of our products, please keep in mind that we are unable to issue exchanges and offer refunds for used or opened merchandise.

Returns and exchanges can only be granted under the conditions below and is subject for review and approval by The Seven Pantry

  • If the wrong product is delivered
  • If the product is received damaged 

All requests and concerns must be made via email (thesevenpantry@gmail.com) within 24 hours of receipt of the product and with the following:

  • Clear photos of damaged product
  • Reason for Return/Exchange
  • All products must have its original packaging/ contents (may be sent back to The Seven Pantry)
  • The items for exchange can only be replaced with the exact same item (unless this is unavailable

 


OTHER FAQs

Where do you deliver?
We deliver to: Greenhills, Wack-Wack, San Juan Taguig, Makati, Mandaluyong, Quezon City, Marikina, Manila, Pasig, Pateros, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Cainta, Rizal, Malabon and Navotas


For any questions, concerns or requests, please do not hesitate to get in touch with us:

  • Instagram: @thesevenpantry
  • Facebook: /thesevenpantry
  • Viber/Whatsapp: 09173021083