Website Usage Guidelines and T&C

Please make sure that you have read and understood all the terms and conditions regarding online shopping the usage of this site

Our online shop is open 24/7, with customer service operating from 9am to 6pm daily.
Feel free to shop at any time but allow us to attend to your inquiries within the given time.

All orders must be fully paid before we process and schedule delivery and are considered final.
The Seven Pantry works with home kitchens and independent businesses. A cancellation or a sudden change in delivery schedule will mean great cost and loss to both parties.

FAQs & Other Policies

How do I shop online?

* Browse through the products available on The Seven Pantry. 
* Select on a product to review its specifications and photos.

Select “BUY IT NOW” and immediately proceed to checkout, or select “ADD TO CART” to save the product and view more items.
* Please provide a working email address and complete information to facilitate orders and payments
* Determine your fulfillment option, and let us know how we can bring your goods to you. 


Order & Payment Cut-Off

Tuesday Delivery:
 Order and Pay by Monday 3pm
Thursday Delivery: Order and Pay by Wednesday 3pm
Saturday Delivery (Includes *Weekend Market): Order and Pay by Thursday 3pm
Weekend Market items, marked with (*), are only available for order through Thursday (3pm) for a Saturday delivery or pickup (after 2pm)

Mon, Wed, Fri, Sun: Order and Pay at least 2 days in advance 
Pre orders, Bulk orders, special requests: Please indicate the time and date of preferred delivery in the NOTE BOX below, before proceeding to checkout. Please allocate at least 5 days in advance to order and availability of products

How do I know if my orders are confimed?

All orders must be fully paid before we process and schedule delivery. An automated confirmation email containing your Order # and payment details (total due, how to pay - if manual, etc) will be sent.

*AUTOMATED (Credit/Debit via Paymaya) - Automated payments are captured by paymaya. You will receive an automated email from paymaya regarding your completed transaction.

*MANUAL PAYMENTS (Bank deposit, Gcash) -
Payments must be settled within the cut of period of your preferred delivery date or within 24 hours from the receipt of the confirmation email.

Failure to settle within that time will automatically cancel your order.

How do I pay? What modes of payment do you accept?

You may select your mode of payment at the checkout portion of the website

Gcash / Bank deposit / online transfer 
Online transfers can be done via third-party bank transfer through major banks. Bank information will be made available on The Seven Pantry's confirmation email.

Kindly reply to the confirmation email sent to you with proof of payment (screengrabs, transaction slips) Once confirmed, we will send you an email to acknowledge your payment together with delivery/pick up schedule.

Credit/Debit Card via Paymaya
Automated payments are captured by paymaya. You will receive an automated email from paymaya regarding your completed transaction.

A customer service represnetative from our team will reach out to you regarding the delivery of your items.

Where do you deliver?

We deliver to: Greenhills, Wack-Wack, San Juan Taguig, Makati, Mandaluyong, Quezon City, Marikina, Manila, Pasig, Pateros, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Cainta, Rizal, Malabon and Navotas.

For areas outside of said location: You may arrange for pick up at Greenhills West. However, The Seven Pantry will not be liable for any damage due to transport.

You may check out our Lazada & Shopee Pages for products that can be purchased and delivered outside of Metro Manila.

Delivery Fee & Schedule (Daily)

We are quite particular when it comes to handling food products, which is why we are particular with the service provider we work with. But the care and treatment of these items go beyond our control, should customers decide to have their orders picked up. The Seven Pantry cannot be held liable for any mishaps that occur outside our control.

STANDARD DELIVERY TIME IS BETWEEN 2-7 PM DAILY. Please note that we are unable to accommodate the exact preferred time of delivery due to logistical limitations.


Php 150.00 for Greenhills, Wack-Wack and San Juan
Php 250.00 for Pasig, Mandaluyong, Makati, Taguig, Pateros, Quezon City, Marikina
Php 350.00 for Manila, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Malabon, Cainta, Rizal, and Navotas

Php 350.00 for All areas: Greenhills, Wack-Wack and San Juan, Pasig, Mandaluyong, Makati, Taguig, Pateros, Quezon City, Marikina, Manila, Las Pinas, Paranaque, Muntinlupa, Pasay, Valenzuela, Malabon, Cainta, Rizal, and Navotas

Delivery rates may change during peak season (December) without prior notice.

Pick Up Schedule (Tues, Thur, Sat Only)

You may choose pick up option at the checkout portion of the site! Complete address and delivery schedule will be made available upon payment.

Pick up/Delivery is in Greenhills, San Juan every Tuesday, Thursday or Saturday onlyfrom 2pm-7pm. Please make sure to pick up on the given schedule. Failure to pick up is considered a cancelled order and cannot anymore be refunded.

Please note that there are items that are sensitive and may require a car for transport, and The Seven Pantry will not be liable for any damage due to your preferred mode of fulfillment.

Change in Delivery Schedule by Client (must be notified before 6pm the day before delivery date)

Please notify us via call or text on or before 6pm, the day before the delivery date. There shall be no more cancellation after the given period. If you are not present to receive the delivery of the goods at the address given in your order and did not have any authorized person to receive your order, we cannot reschedule or refund you the amount you paid for your order.

Can I send to multiple addresses / different people?

If you are ordering for different people/ multiple addresses, all you need to do is to place an order online per recipient. Kindly provide the complete and correct information of the recipient upon checkout. You may also add a message to go with your order, just type it in the NOTE box before checkout!

Bulk Orders Information

*Depending on the quantity, some may be available on hand and some might require a bit of lead time
*We give special prices on our gift bags and gift wrapping services to orders made in bulk - depending on the quanity
*Best to order the pre-arranged & recommended sets as these have already been discounted, and are tried and tested pairings
*We can only begin production or confirm your orders as soon as all details have been ironed out, and once payment has been made
* Any delays in confirmation may result to later fulfillment date / unavailability of orders

Our Standard Process:

1. TSP & client to finalize all details - Orders, quantity, delivery dates, delivery info
2. TSP to provide a final summary - Complete withcommitted delivery date from TSP, and a payment confirmation from client within the given deadline.
3. Delivery date can only be guaranteed upon client confirmation and payment (especially if we do not know them- or first time buyers)

Advanced orders and special requests

Giving it as a gift? Make it more personal by adding a message in the note box before checkout

Ordering in advance? Indicate your preferred delivery date in the note box before checkout

All other special requests must be placed at least 3-5 days in advance and subject to availability of products.

Availability of products

If a product you ordered is not available, we will inform you as quickly as possible and suggest alternatives or refund any paid amount for the items that were paid for.

Cancellation by TSP (Due to bad weather & any other unforseen circumstances)

To ensure the safety of our riders, delivery service may be temporarily suspended due to bad weather or unforeseen circumstances. Rest assured that we will notify you ahead of time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. 

Holidays and Special Occasions Notice

Please check our homepage or social pages for announcements and schedule changes.

Returns and exchanges

Due to the nature of our products, please keep in mind that we are unable to issue exchanges and offer refunds for used or opened merchandise.

Returns and exchanges can only be granted under the conditions below and is subject for review and approval by The Seven Pantry:

* If the wrong product is delivered
* If the product is received damaged 

All requests and concerns must be made via email ( within 24 hours of receipt of the product and with the following:

*Clear photos of damaged product
*Reason for Return/Exchange
*All products must have its original packaging/ contents (may be sent back to The Seven Pantry)

The items for exchange can only be replaced with the exact same item (unless this is unavailable)

Get in touch

Have questions about your order, or a general enquiry?